Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the RECAVO software platform, website, and related services (together, the “Service”). RECAVO is operated by RECAVO Ltd (“we”, “us”, or “our”). By signing up, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Definitions

• Account means a registered user account on the Service.
• Business means the company, sole trader, or other entity that subscribes to the Service.
• Customer Data means any personal data, booking records, payment information, or other content you submit to the Service.
• User means any individual authorised by a Business to use the Service under its Account.

3. Use of the Service

You may use the Service only for lawful business purposes and in accordance with these Terms. You are responsible for all activity that occurs under your Account and for ensuring your Users comply with these Terms.

4. Account registration

You must provide accurate, complete, and current information when registering. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately of any unauthorised use of your Account.

5. Payment and subscriptions

Subscription fees are charged in advance on a monthly basis unless otherwise agreed. Fees are non-refundable except where required by law. We may change our fees by giving you at least 30 days’ notice.

RECAVO does not charge a commission or percentage fee on bookings or payments you process through the platform. Payment processing fees charged by third-party providers (such as Stripe) are separate and are your responsibility.

5.1 Apple In-App Purchases

• Where you subscribe to or purchase RECAVO through an Apple In-App Purchase (“IAP”) in our iOS app, the transaction is billed by Apple, and payment is processed by Apple on behalf of RECAVO. Apple’s own payment terms also apply to that transaction.
• Subscriptions purchased via IAP automatically renew unless cancelled at least 24 hours before the end of the current period. Renewal charges are made by Apple to your Apple ID payment method.
• You can manage, change, or cancel an IAP subscription at any time in your Apple ID account settings on your device. Cancelling stops the subscription at the end of the current paid period.
• Refunds for purchases made through the App Store are handled by Apple in line with Apple’s refund policies. You may request a refund from Apple directly, or contact us at hello@recavo.app and we will assist where we can.
• Prices for IAP purchases are displayed in the App Store before you confirm, inclusive of any applicable taxes. Apple may add, remove, or adjust applicable taxes depending on your region.
• You and RECAVO acknowledge that these Terms are between you and RECAVO only, and not with Apple. Apple is not responsible for the Service or its content. To the maximum extent permitted by law, Apple has no obligation to provide maintenance or support for the Service, and any claims relating to the Service (including product liability, legal or regulatory claims, and intellectual property infringement) are subject to these Terms rather than Apple’s terms.

6. Cancellation and termination

You may cancel your subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. We may suspend or terminate your Account if you breach these Terms or if required to do so by law.

7. Acceptable use

You agree not to use the Service to: (a) violate any applicable law; (b) send spam or unsolicited communications; (c) infringe intellectual property rights; (d) transmit viruses or malicious code; or (e) attempt to interfere with the integrity or performance of the Service.

8. Intellectual property

We own all rights in the Service, including software, designs, trademarks, and branding. You retain ownership of your Customer Data. We receive a limited licence to host and process your Customer Data solely to provide and improve the Service.

9. Data protection

We process personal data in accordance with our Privacy Policy and, where applicable, as a processor on your behalf. You are responsible for obtaining any necessary consents from your customers and staff.

10. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business arising out of your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months before the event giving rise to liability.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or by posting a notice in the Service. Your continued use of the Service after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.