Privacy Policy

1. Who we are

RECAVO Ltd (“RECAVO”, “we”, “us”, or “our”) provides booking and business-management software for personal trainers and studio teams. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and platform at recavo.app.

2. Data we collect

We collect the following categories of personal data:

Account data

name, email address, phone number, business name, and billing details.

Customer data

information you or your staff enter about your own customers, including names, contact details, booking history, notes, and payment records.

Usage data

log data, device information, browser type, IP address, and pages visited.

Communication data

messages sent through our support channels or contact forms.

Payment data

payment card information is processed directly by our payment providers. We do not store full card numbers.

Apple App Store purchase data

where you subscribe or make purchases through an Apple In-App Purchase, Apple processes the payment and we receive limited transaction information from Apple (such as the product purchased, transaction identifiers, and subscription status or renewal dates). We never receive your Apple ID password or the payment card details held by Apple.

3. How we use your data

We use personal data to:

• Provide, operate, and improve the RECAVO platform;
• Process payments and manage subscriptions;
• Communicate with you about your account, support requests, and product updates;
• Ensure security, prevent fraud, and enforce our Terms of Service;
• Comply with legal obligations.

4. Legal basis for processing

We process personal data on the basis of contract performance (providing the Service), legitimate interests (security, fraud prevention, and business improvement), consent (where you have given it), and legal obligation.

5. Data sharing

Service providers

hosting, payment processing, email delivery, analytics, and customer support tools that process data on our behalf.

Apple

for subscriptions or purchases made via Apple In-App Purchase, Apple acts as the merchant of record for the payment and processes your billing details under Apple’s own privacy policy. We share only what is needed to validate your purchase and activate your subscription.

Legal authorities

when required by law, court order, or to protect our rights.

Business transfers

in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

6. Security

We use industry-standard technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep personal data for as long as necessary to provide the Service, fulfil legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to receive data in a portable format. To exercise your rights, contact us at hello@recavo.app.

9. Cookies and tracking

We use cookies and similar technologies to operate the Service, analyse usage, and improve your experience. For more details, see our Cookie Policy.

10. International transfers

We may transfer personal data outside the UK and European Economic Area. When we do, we use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure an adequate level of protection.